Delivery – EU / Brexit
EU Customers – Brexit.
We offer Courier Service but please note that, because of the UK being outside of the European Union, when the parcel arrives at your country’s border, customs, taxes and administration charges will apply. These charges will be your responsibility and you will be contacted by the courier service with an invoice to be paid before you can receive your parcel. You can track your parcel using the tracking number provided in the confirmation email – please remember to check junk folders in case either the confirmation email or invoice ends up there.
If you refuse the parcel (other than because it arrived visibly damaged), or the storage period expires in customs because the customs charges haven’t been paid, the courier will send it back to us. Once it arrives, we will refund the price of the goods and the delivery charge you paid, minus the cost of it being returned to us (currently £15). Alternatively, if you’d still like the parcel, we can send it again and you will be charged the shipping costs once again.
We do appreciate your patience in this new way of working.
SHIPPING and HANDLING
All orders are shipped from our studio in the United Kingdom – we ship Monday to Friday. Generally, any orders placed after 12:00 GMT on a Friday will be shipped the following Monday.
Once your order is packaged and shipped you will receive an automated email with a tracking number – you can use this number to check your parcel’s status.
Please give a safe delivery address and talk to the courier about any delivery arrangements. If your parcel is lost or damaged before it is delivered, we will send a replacement or refund you in full (for trade orders, see the time limits and remedies in our Terms and Conditions). Once it has been delivered to you, to someone you nominated, or to a safe place you asked for, it is your responsibility, and we can’t get further information from the courier once it shows as delivered. We may ask for a different address, or cancel and refund your order, if we think the address you’ve given isn’t secure. For example, we will only post to a communal workplace address if you agree in writing that a colleague may sign for the parcel on your behalf; once a colleague has signed for it, it is your responsibility.
If you choose a ‘signature release’ or safe-place option, the parcel is your responsibility once the courier leaves it where you asked, so please choose this carefully.
TAX and DUTIES
Retail orders to the United States are sent Delivered Duty Paid, so we pay any US import duties and customs fees for you. For wholesale orders to the United States, and for orders to all other countries outside the UK, customs duties, import VAT or other taxes, and courier handling fees may be charged when the parcel reaches the destination country. Skär Organics doesn’t set these charges and can’t predict them; if any are due, you must pay them in full. Customs charges and policies vary, so we’d advise you to contact your local customs office before you place your order to find out which duties might apply.
Once the parcel leaves us we can’t stop or recall it, but if you are a consumer you can still cancel your order (see our Refund and Returns Policy). Delivery times may vary due to customs processing, which is beyond our control.
UK Shipping
We use Royal Mail 48 or DHL Express Next day delivery* for all UK orders. Shipping Mon-Fri. Price starts at £4.95 and increases in increments depending on the volumetric weight of the parcel.
*orders must be placed before 12:00 GMT Monday to Friday and please note that during busy periods it may take a few days to process your order.
*Next Day to Northern Ireland and other remote locations (Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands cannot be guaranteed as next day delivery. Please allow approximately two days)
EU & International Shipping
We use various courier services Worldwide. Shipping Mon-Fri.
LOST or DELAYED PARCELS
Please check the tracking details provided in the first instance, then email us at [email protected] and we’ll look into it with the courier. It can take time for our courier partners to respond. If your parcel turns out to be lost, we’ll send a replacement or refund you in full, as explained above (for trade orders, see the time limits and remedies in our Terms and Conditions).