Terms and Conditions
Our Company
Skar Organics Limited (referred to as ‘Skär Organics’) and we are a registered company in England
Our registered address is
Skar Organics Limited
Unit 1, 8a Stonegate Road
Leeds
West Yorkshire
LS6 4HY
Our company number is 11356283 and our VAT number is 313 7115 48 (EORI GB 313 7115 38 000)
Contract
The following terms are applicable to all non-customised (no custom scents, packaging, etcetera) orders placed through the Skär Organics website.
Customised orders are subject to another set of terms and conditions which are available when making customised enquiries.
Orders are subject to acceptance by Skär Organics. We reserve the right to refuse service and will inform you as soon as possible should this be the case.
Processing of your payment and sending of an order acknowledgement does not constitute a legal acceptance of your order. These are automated processes.
Should we refuse to fulfil your order – you will be refunded at the earliest opportunity. This is a manual process and may take 1-2 working days to complete.
Each delivery shall constitute a separate contract which shall be subject to these terms and conditions.
Ordering
Terms – We must receive payment in full for the goods ordered before the order can be processed. By placing an order, you agree to pay pro-forma for the invoiced goods. Our acceptance of your order brings into existence a legally binding contract between us and you. Customers are reminded that they should satisfy themselves that the products they are ordering are suitable for their requirements before placing an order. No responsibility is placed with Skär Organics for the decision to order.
Skär Organics may take up to 2 working days to process your order if it is in stock. If it is not in stock then you will be refunded and the order cancelled.
Delivery time scales advised in customer service messages or order acknowledgements are advisory only and do not represent a guarantee.
Taxes, Duties and Import
All orders are subject to the UK rate of value added tax (VAT) of 20%
It is not the responsibility of Skär Organics to advise regarding, or arrange the payment of, import duties into your country for products bought on this website.
Delivery and Title
Free shipping offers apply to the UK only unless otherwise stated explicitly.
Shipping – The liability for loss or damage in transit, or thereafter, shall pass to the customer upon the delivery of the order to a common carrier for shipment. Shipping dates are approximate and are based, to a great extent, on prompt receipt by us of all necessary ordering information from you. The customer shall bear all costs of transportation and insurance. We will add transportation costs to your invoice. We shall not be in default by reason of any failure in its performance under this Agreement if such failure results from, whether directly or indirectly, fire, explosion, strike, freight embargo, Act of God or of the public enemy, war, civil disturbance, act of any government, de jure or de facto, or agency or official thereof, material or labour shortage, transportation contingencies, unusually severe weather, default of any other manufacturer or a supplier or subcontractor, quarantine, restriction, epidemic, or catastrophe, lack of timely instructions or essential information from you, or otherwise arisen out of causes beyond our control. Nor shall we at any time be liable for any incidental, special or consequential damages. The customer shall be responsible for all customs clearance and payment of all charges and duties in the territory. The risk passes to the buyer upon leaving us and on delivery to a common carrier. We are not liable for any losses in transit.
In the event that you fail to accept any delivery, that delivery shall be deemed to have occurred and it is your responsibility to re arrange delivery with the courier.
Upon delivery of the goods to you or collection of the goods by you, the goods shall be at your risk and responsibility. In spite of delivery or collection, ownership (also known as title) in the goods shall not pass to you until the goods have been paid for in full. Until title of goods is passed to you from us, you shall (i) not be entitled to use the goods, (ii) safely hold the goods for us, (iii) return the goods to us immediately if we ask you to, (iv) be liable to us for any loss, damage or destruction of the goods.
Stock Availability
All goods are subject to availability. While we endeavour to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 14 days.
We cannot guarantee supply of stock at any time as another customer’s order or orders may be reserving that stock.
Payment
Skär Organics do not hold, store or record any details relating to credit/debit cards. We do hold details such as customer contact information on secure databases, however you can be assured that this information will never be passed on to any 3rd party.
We cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.
Complaints
We will acknowledge complaints within 5 working days of receipt. We will endeavour to resolve any complaint within a period of 30 days. In the unlikely event that you would like to make a complaint please get in touch via the contact form page.
Faulty Goods
If you have notified us of a problem with the goods within 30 days of delivery or collection, we may at our option either offer to make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery or collection; or cancel the order (or part of the order affected) and refund to you the amount paid by you for the goods in question.
Postage costs are not refundable.
Cancellations
You may cancel your order and return the items purchased to us by giving us notice of cancellation within 14 days of initial purchase. In relation to goods being delivered to you, you may need to take delivery of the goods before cancellation can take effect.
You will lose your right to cancel after the expiry of the 14 days from date of purchase (this does not affect your rights if there is any problem with the goods).
To exercise your right to cancel, you may inform us by post or email, phone cancellations will not be valid. If you are cancelling the order due to problems with the goods you will need to inform us of the problem at the time of cancellation.
On cancellation for whatever reason, where you have received the goods you must return the goods to us (together with the original packaging) within the 14 days at your cost
Following cancellation and the fulfilment of the requirements of clause 10 of these conditions, we will refund you the price paid for the goods (or part of the order cancelled).
The conditions for repayment are as follows
You notified us to cancel your order, where you have not received the goods and they have not been shipped; or
We receive the goods you returned to us, where you are in receipt of the goods; or
You provide us with a proof of return for the goods, where you have returned the goods but we have not yet received them.
We will refund you using the same means of payment as you used to pay for your order or purchase.
Liability
If you purchase goods from us as a consumer (which means anyone who acts outside the course of their business, trade or profession), to the extent not prohibited by law, we accept no liability for any:
Loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
Loss which arises when we are not at fault or in breach of these Terms and Conditions; and
Business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).
If you are a trade customer, we shall have no liability to compensate you (whether in contract, tort (including negligence), breach of statutory duty or otherwise), other than any refund we make under these Terms and Conditions or otherwise at our discretion.
Without prejudice to clause 11.5, if you are a trade customer, we shall not be liable to you(whether in contract, tort (including negligence), breach of statutory duty or otherwise)for any: (i) loss of profits, business, contracts, goodwill, business opportunity and other similar losses, or any business interruption; or (ii) indirect or consequential loss, neither will we be liable to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
Nothing in these Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded as a matter of applicable law.
Goods are manufactured according to laws and guidelines in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK.
If you are a trade customer and subject to clause 14.5, we will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use of any goods by you. Accordingly, if you are a trade customer, you hereby agree to hold us harmless from and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.
EU Customers – Brexit.
We offer Courier Service but please note that, because of the UK being outside of the European Union, when the parcel arrives at your country’s border, customs, taxes and administration charges will apply. These charges will be your responsibility and you will be contacted by the courier service with an invoice to be paid before you can receive your parcel. You can track your parcel using the tracking number provided in the confirmation email – please remember to check junk folders in case either the confirmation email or invoice ends up there.
If you refuse the parcel or the storage period expires in customs due to non payment of the customs charges, the parcel will be sent back to us and we will charge a fee of £15 which we will take off your refund, or alternatively, if you’d still like the parcel, you will be charged the shipping costs once again.
We do appreciate your patience in this new way of working.
SHIPPING and HANDLING
All orders are shipped from our studio in the United Kingdom – we ship Monday to Friday. Generally, any orders placed after 12:00 GMT on a Friday will be shipped the following Monday.
Once your order is packaged and shipped you will receive an automated email with a tracking number – you can use this number to check your parcel’s status.
Skär Organics is not responsible for lost or stolen packages. Please submit a safe address and communicate with your carriers about deliveries. Once the package shows as delivered we are unable to obtain additional information from our partner carriers. Please note that we have the right to ask for another postage address or cancel your order if we suspect the address you provide is not a secure address. For example, we will not post to a communal workplace address, unless it is agreed in writing that you are responsible to the loss of the parcel if it is signed for by a colleague and subsequently goes missing – we will post to these addresses if an agreement is in place).
Skär Organics is unable to refund or replace in the case of loss – so please ensure a safe address and be cautious about using a ‘signature release’ option with couriers.
TAX and DUTIES
Customs and import duties are raised once the parcel reaches the destination country and Skär Organics does not determine, or can predict what these charges may be. Skär Organics is not responsible for any additional charges and you must pay for these in full. Customs charges and policies vary and we would advise you to contact your local customs office to get the required information and to understand which duties might be applicable to receive your parcel, before you place your order.
Once the parcel leaves us, we have no control to cancel the order. Furthermore, delivery times may vary due to customs processing. Please note that this is beyond our control.
UK Shipping
We use Royal Mail 48 or DHL Express Next day delivery* for all UK orders. Shipping Mon-Fri. Price starts at £4.95 and increases in increments depending on the volumetric weight of the parcel.
*orders must be placed before 12:00 GMT Monday to Friday and please note that during busy periods it may take a few days to process your order.
*Next Day to Northern Ireland and other remote locations (Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands cannot be guaranteed as next day delivery. Please allow approximately two days)
EU & International Shipping
We use various courier services Worldwide. Shipping Mon-Fri.
LOST or DELAYED PARCELS
Please check the tracking details provided in the first instance. We will do our best to help but it can take time for our courier partners to respond.
Sign up offers
The sign up offers exclude all ceramics.