Terms and Conditions
Our Company
Skar Organics Limited (referred to as ‘Skär Organics’) is a company registered in England and Wales.
Our registered address is
Skar Organics Limited
Unit 1, 8a Stonegate Road
Leeds
West Yorkshire
LS6 4HY
Our company number is 11356283 and our VAT number is GB 313 7115 38 (EORI GB 313 7115 38 000).
Contract
The following terms are applicable to all non-customised (no custom scents, packaging, etcetera) orders placed through the Skär Organics website.
Customised orders are subject to another set of terms and conditions which are available when making customised enquiries.
Orders are subject to acceptance by Skär Organics. We reserve the right to refuse service and will inform you as soon as possible should this be the case.
Processing of your payment and sending of an order acknowledgement does not constitute a legal acceptance of your order. These are automated processes.
Should we refuse to fulfil your order – you will be refunded at the earliest opportunity. This is a manual process and may take 1-2 working days to complete.
If you are a trade customer, each delivery shall constitute a separate contract which shall be subject to these terms and conditions.
Ordering
Terms – We must receive payment in full for the goods ordered before the order can be processed. By placing an order, you agree to pay pro-forma for the invoiced goods. Our acceptance of your order brings into existence a legally binding contract between us and you. Customers are reminded that they should satisfy themselves that the products they are ordering are suitable for their requirements before placing an order. No responsibility is placed with Skär Organics for the decision to order. This doesn’t affect your right to cancel or your rights if goods are faulty.
Skär Organics may take up to 2 working days to process your order if it is in stock. If it is not in stock then you will be refunded and the order cancelled.
Delivery time scales advised in customer service messages or order acknowledgements are advisory only and do not represent a guarantee.
Taxes, Duties and Import
Customers in the UK are charged value added tax (VAT) at 20%. Customers outside the UK are not charged UK VAT.
Retail orders to the United States are sent Delivered Duty Paid: we pay any US import duties and customs fees, so there is nothing extra to pay on delivery (see US Duties and Import Charges below). If a carrier ever asks you to pay duty or customs fees on a US retail order, please contact us before paying and we’ll sort it out. Wholesale orders to the United States, and orders to all other countries outside the UK, may have import duties, taxes or customs fees to pay on arrival. These are the customer’s responsibility, and we can’t advise on or arrange them for you.
Delivery and Title
Free shipping offers apply to the UK only unless otherwise stated explicitly.
Shipping – Shipping dates are approximate and depend on us receiving all the information we need from you. If you are a consumer, the goods are our responsibility until they are delivered to you, to someone you have nominated to receive them (for example a neighbour), or to a safe place you have asked for. If they are lost or damaged before then, we will send a replacement or refund you in full. If you are a trade customer, the goods are also our responsibility until they are delivered to you, to someone you have nominated or to a safe place you have asked for, as long as you tell us about any loss or damage in transit within the time limits set out under Faulty, Damaged, Incorrect or Missing Goods below. Trade customers pay the delivery charge shown at checkout or agreed with us and are responsible for customs clearance and for paying all charges and duties in their territory (except on retail orders to the United States, which we send Delivered Duty Paid), and we are not liable to trade customers for any incidental, special or consequential loss. We are not responsible for delays or failures caused by events outside our reasonable control, such as fire, strike, severe weather, epidemic, government action, carrier or customs delays, or a lack of timely instructions or information from you. If this happens we will tell you, and if you are a consumer you may cancel for a full refund.
If nobody is available to accept a delivery, please rearrange it with the courier. If the parcel comes back to us, we will contact you to arrange redelivery (you pay the delivery cost again) or, if you are a consumer and would rather cancel, a refund under Cancellations and Returns.
Risk in the goods passes to you as set out in the Shipping paragraph above or, if you collect the goods, when you collect them. In spite of delivery or collection, ownership (also known as title) in the goods shall not pass to you until the goods have been paid for in full. Until title of goods is passed to you from us, you shall (i) not be entitled to use the goods, (ii) safely hold the goods for us, (iii) return the goods to us immediately if we ask you to, (iv) be liable to us for any loss, damage or destruction of the goods.
Stock Availability
All goods are subject to availability. While we endeavour to hold sufficient stock to meet all orders and purchases, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available. Where goods are out of stock, we will refund you the price paid for such goods as soon as possible and in any case within 14 days.
We cannot guarantee supply of stock at any time as another customer’s order or orders may be reserving that stock.
Payment
Skär Organics do not hold, store or record any details relating to credit/debit cards. We do hold details such as customer contact information on secure databases, however you can be assured that this information will never be passed on to any 3rd party.
We cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.
Complaints
We will acknowledge complaints within 5 working days of receipt. We will endeavour to resolve any complaint within a period of 30 days. In the unlikely event that you would like to make a complaint, please email us at [email protected] or get in touch via the contact form page.
Faulty, Damaged, Incorrect or Missing Goods
If anything is faulty, damaged or not as described, whether when it arrives or because a fault shows up later, please email us at [email protected] with your order number and, if you can, a photo. Please tell us as soon as you can. If your parcel doesn’t arrive, or something is missing from it, please let us know: if it was lost or damaged before it reached you, we will send a replacement or refund you in full, including delivery (for trade orders, see the trade time limits and remedies below).
If you are a consumer, the Consumer Rights Act 2015 gives you the following rights:
- Within 30 days of delivery, you can choose a full refund, including the delivery charge you paid, or a replacement.
- After 30 days, you can ask us to repair or replace the item. If that isn’t possible, if the repair or replacement doesn’t put things right, or if we can’t do it within a reasonable time and without significant inconvenience to you, you can choose a refund or, if you’d rather keep the item, a price reduction. If you choose a refund more than six months after delivery, we may reduce it to reflect the use you’ve had from the item.
If a faulty item needs to come back to us, we will pay the reasonable cost of returning it (please contact us first and we’ll arrange it). We will refund you without undue delay, and within 14 days of agreeing that you are entitled to a refund. None of this affects your other legal rights.
If you are a trade or wholesale customer, please tell us:
- about any damage in transit within 7 days of delivery, so please check your delivery when it arrives. Please send photos of the damaged goods and the packaging, and keep both until we have settled the claim with the courier;
- if your parcel hasn’t arrived, within 7 days of the expected delivery date shown on the courier’s tracking (or, if it doesn’t show one, within 21 days of dispatch). We will look into it with the courier and treat it as lost if the courier confirms it is lost or the courier’s tracking still doesn’t show it as delivered 14 days after you told us. This doesn’t apply to a parcel you refused (unless it arrived visibly damaged, in which case please tell us within 7 days of the delivery attempt), one held for unpaid duties or charges, or one waiting for you to rearrange delivery. If a parcel turns up after we have replaced or refunded it, please let us know and we will arrange for you to return it at our cost;
- about any other shortage or defect within 30 days of delivery.
For trade and wholesale orders, we will then, at our option, make good the shortage, repair or replace the goods, or refund the price of the goods affected. We are not responsible for loss or damage in transit on a trade or wholesale order that you don’t tell us about within these time limits.
US Duties and Import Charges
For retail customers in the United States, all orders are shipped on a Delivered Duty Paid (DDP) basis. This means that any applicable duties or import charges are covered by us at the point of shipment. This covers duties and import charges only; if you are buying for a business, risk and transport costs are as set out in Delivery and Title above. For wholesale customers (including all users signed in under a wholesale account or receiving wholesale pricing), orders are shipped duties unpaid, and risk and transport costs are as set out in Delivery and Title above. Wholesale customers are solely responsible for settling any duties, taxes, or import fees upon arrival in the United States. We accept no liability for delays or additional costs arising from the non-payment of such charges.
Refused Deliveries and Unpaid Duties (Wholesale Customers)
If a wholesale customer refuses delivery or fails to pay any duties, taxes, or import charges due on arrival in the United States, the shipment may be returned to us by the carrier. In such cases, we will process a refund only after the goods have been returned and inspected. We reserve the right to deduct all associated costs from the refund, including (i) the original outbound shipping cost, (ii) the return shipping charges applied by the carrier, and (iii) any handling, duty, or customs fees charged back to us as a result of the refusal. Only the remaining balance will be refunded. No refund will be issued if the goods are not returned to us. None of this section applies if you refuse a parcel because it arrived visibly damaged. Please tell us within 7 days of the courier’s delivery attempt and we will deal with it as a parcel that hasn’t arrived under Faulty, Damaged, Incorrect or Missing Goods above.
Cancellations and Returns (Changing Your Mind)
If you are a consumer, you can cancel your order for any reason within 14 days, starting the day after you, or someone you’ve asked us to deliver to (such as a gift recipient), receive the goods. If your order arrives in more than one delivery, the 14 days start the day after the last item arrives. You can also cancel at any time before your order is delivered; if we have already dispatched it, please send it back to us once it arrives, as explained below.
To cancel, please tell us clearly by email at [email protected] or by post to Skar Organics, 232 Meanwood Road, Leeds, LS7 2AH. You don’t need to give a reason. You can use the cancellation form on our Refund and Returns Policy page, but you don’t have to. To meet the deadline, you only need to send your message before the 14 days are up.
Please send the goods back to us at Skar Organics, 232 Meanwood Road, Leeds, LS7 2AH within 14 days of telling us you want to cancel, with a note of your order number. You pay the cost of returning them, and they remain your responsibility until they reach us, so we recommend a tracked service, and please keep your proof of postage. Please return items unused and, where possible, in their original packaging. If an item has been used (for example, a candle has been lit) or handled more than you would need to in a shop, we may reduce your refund to reflect the loss in value, up to the full price if it can no longer be sold.
We will refund the price you paid for the goods and the delivery charge you paid. If you chose a faster or more expensive delivery option than our cheapest one, we refund only what our cheapest delivery option would have cost. We will refund you without undue delay, and in any event within 14 days of receiving the goods back, or of you giving us proof that you have sent them, whichever is sooner. If you cancel before your order is dispatched, we will refund you within 14 days of your cancellation. Refunds are made to the payment method you used to pay, and we won’t charge you a fee for them.
This right doesn’t apply to customised orders made to your specification, which are covered by separate terms (see Contract above). These cancellation rights apply to consumers only; they don’t apply to trade or wholesale orders unless we agree otherwise in writing.
Liability
If you purchase goods from us as a consumer (which means anyone who acts outside the course of their business, trade or profession), to the extent not prohibited by law, we accept no liability for any:
Loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our contract);
Loss which arises when we are not at fault or in breach of these Terms and Conditions; and
Business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses, as well as business interruption).
If you are a trade customer, we shall have no liability to compensate you (whether in contract, tort (including negligence), breach of statutory duty or otherwise), other than any repair, replacement or refund we provide under these Terms and Conditions or otherwise at our discretion.
Without prejudice to the paragraph above, if you are a trade customer, we shall not be liable to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any: (i) loss of profits, business, contracts, goodwill, business opportunity and other similar losses, or any business interruption; or (ii) indirect or consequential loss, neither will we be liable to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.
Nothing in these Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence or for any other liability which cannot be limited or excluded as a matter of applicable law.
Goods are manufactured according to laws and guidelines in the UK only and we cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK.
If you are a trade customer, and subject to the paragraph above beginning ‘Nothing in these Terms and Conditions’, we will not be responsible to you or, in the event that you are undertaking work for another person, to any other person, for the use of any goods by you. Accordingly, if you are a trade customer, you hereby agree to hold us harmless from and indemnify us against any liability associated with, any claim or allegation that we are responsible for any failings in the installation or use of goods that we supply.
EU Customers – Brexit.
We offer Courier Service but please note that, because of the UK being outside of the European Union, when the parcel arrives at your country’s border, customs, taxes and administration charges will apply. These charges will be your responsibility and you will be contacted by the courier service with an invoice to be paid before you can receive your parcel. You can track your parcel using the tracking number provided in the confirmation email – please remember to check junk folders in case either the confirmation email or invoice ends up there.
If you refuse the parcel (other than because it arrived visibly damaged), or the storage period expires in customs because the customs charges haven’t been paid, the courier will send it back to us. Once it arrives, we will refund the price of the goods and the delivery charge you paid, minus the cost of it being returned to us (currently £15). Alternatively, if you’d still like the parcel, we can send it again and you will be charged the shipping costs once again.
We do appreciate your patience in this new way of working.
SHIPPING and HANDLING
All orders are shipped from our studio in the United Kingdom – we ship Monday to Friday. Generally, any orders placed after 12:00 GMT on a Friday will be shipped the following Monday.
Once your order is packaged and shipped you will receive an automated email with a tracking number – you can use this number to check your parcel’s status.
Please give a safe delivery address and talk to the courier about any delivery arrangements. If your parcel is lost or damaged before it is delivered, we will send a replacement or refund you in full (for trade orders, see the trade time limits and remedies under Faulty, Damaged, Incorrect or Missing Goods above). Once it has been delivered to you, to someone you nominated, or to a safe place you asked for, it is your responsibility, and we can’t get further information from the courier once it shows as delivered. We may ask for a different address, or cancel and refund your order, if we think the address you’ve given isn’t secure. For example, we will only post to a communal workplace address if you agree in writing that a colleague may sign for the parcel on your behalf; once a colleague has signed for it, it is your responsibility.
If you choose a ‘signature release’ or safe-place option, the parcel is your responsibility once the courier leaves it where you asked, so please choose this carefully.
TAX and DUTIES
Retail orders to the United States are sent Delivered Duty Paid, so we pay any US import duties and customs fees for you. For wholesale orders to the United States, and for orders to all other countries outside the UK, customs duties, import VAT or other taxes, and courier handling fees may be charged when the parcel reaches the destination country. Skär Organics doesn’t set these charges and can’t predict them; if any are due, you must pay them in full. Customs charges and policies vary, so we’d advise you to contact your local customs office before you place your order to find out which duties might apply.
Once the parcel leaves us we can’t stop or recall it, but if you are a consumer you can still cancel your order (see Cancellations and Returns above). Delivery times may vary due to customs processing, which is beyond our control.
UK Shipping
We use Royal Mail 48 or DHL Express Next day delivery* for all UK orders. Shipping Mon-Fri. Price starts at £4.95 and increases in increments depending on the volumetric weight of the parcel.
*orders must be placed before 12:00 GMT Monday to Friday and please note that during busy periods it may take a few days to process your order.
*Next Day to Northern Ireland and other remote locations (Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands cannot be guaranteed as next day delivery. Please allow approximately two days)
EU & International Shipping
We use various courier services Worldwide. Shipping Mon-Fri.
LOST or DELAYED PARCELS
Please check the tracking details provided in the first instance, then email us at [email protected] and we’ll look into it with the courier. It can take time for our courier partners to respond. If your parcel turns out to be lost, we’ll send a replacement or refund you in full, as explained above (for trade orders, see the trade time limits and remedies under Faulty, Damaged, Incorrect or Missing Goods above).
Sign up offers
The sign up offers exclude all ceramics.