FAQs

All of our ingredients other than beeswax can be categorically regarded as vegan.

There is some minor debate as to whether beeswax can be regarded as vegan or vegetarian and ultimately the decision should be made by the vegan or vegetarian themsevles.

In our opinion it does not qualify as vegan as it is a animal product produced and used by the bees themselves. It does however qualify as vegetarian as it has never been a living being (obviously!).

Whatever your beliefs, know that the production of organic beeswax is the best and least harmful way of providing a business case for sustainable apiculture. Non-profit organisations and charities working towards protecting bee populations do incredibly valuable work but the only way that wider society will pull towards that goal will be to make money from it! As Patrick Moore (the founder of Greenpeace) said: ‘Save the trees – use more wood’

We say: ‘Save the bees – use more wax’!

All of our 100% beeswax products are safe in terms of ingredients for use by pregnant women and around children. Of course, please pay special attention to warnings regarding the proper use and positioning of candles around children (out of reach and placed on a stable surface away from the edge).

The use of essential oils in the scented candles means that contact with the skin should be avoided as a precuation by all people, not just children and pregnant women as these are highly concentrated natural products that have not been made sythetically or safely in a lab and can have potentially harmful side effects when ingested or put in contact with the skin. These warnings are clearly listed on the packaging of every scented candle.

All our products contain beeswax (Cera Flava) and are processed in a workshop that is also used to process coconut oil, essential oils and of course beeswax. We use hypoallergenic, natural cleaning products in the workshop.

Yes, we do. Please bear in mind that delivery to some countries in South America and East Asia can take longer than the usual 3-5 days that we normally quote to North American and European customers. Should we anticipate a significant delay in the delivery of your order – we will contact you to make sure you would like to continue with your purchase.

Generally we quote 3-5 working days for the UK, Europe and mainland North America with the rest of the world taking 7-15 days for delivery with Australia generally on a 10 day minimum delivery.

Yes. The Skar Organics website is SSL encrypted so you can be sure that your order can be placed safely and securely. Just make sure that your browser is up to date with the latest version.

Skar Organics don’t process our own card payments and use the widely recognised and safe payment services of PayPal and Stripe. We do not store information regarding details of payments on the website itself and these link into our PayPal and Stripe accounts – thereby keeping your data and payment methods in safe hands.

You can change or cancel your order before it ships (we’ll email you when it does) by emailing us at [email protected] with your order number.

Once your order has shipped you can still cancel: you have 14 days, starting the day after it arrives, to tell us. See ‘How Can I Return a Product?’ below and our Refund and Returns Policy.

You don’t need an account to place an order. Just select guest checkout when ordering. You will still need to give an email address and contact details in order to get updates about your order and allow us to contact you.

In the ‘Account’ section of the website you will be able to see the status of your outstanding orders with Skar.

If you chose not the create an account when placing your order then you can visit https://skarorganics.com/order-tracking. When you place an order, you will get a confirmation email from [email protected] with a tracking reference. You can use this tracking reference and your email address on the Order Tracking page to find the status of your order.

If anything is damaged, faulty or not as described, or is missing from your order, please email us at [email protected] as soon as you can, with your order number and a photo if possible. Within 30 days of delivery you can choose a replacement or a full refund, including delivery. After that, you can ask us to repair or replace it, and if that isn’t possible or doesn’t fix the problem, you can have a refund. If a faulty item needs to come back to us, we’ll pay the return postage. If your parcel doesn’t arrive, let us know and we’ll send a replacement or refund you in full. Trade and wholesale orders have their own time limits and remedies, set out in our Terms and Conditions.

Changed your mind? You can cancel within 14 days, starting the day after your order arrives. Just email us, then send the items back within 14 days of telling us (return postage is at your cost). Please send them back unused and ideally in their original packaging: if a candle has been lit, or an item handled more than you’d need to in a shop, we may reduce your refund to reflect the loss in value. We’ll refund the price you paid and the delivery charge (up to the cost of our cheapest delivery option) within 14 days of getting the items back, or of receiving proof of postage if that’s sooner. Our returns address, full details and a cancellation form you can use are in our Refund and Returns Policy.